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Official New Zealand Distributors of Blackvue cameras and products

A Distributor of Blackvue Cameras and Products in New Zealand since 2012

Blackvue Dash Cams Auckland

100% New Zealand owned and operated

0274 956 555
Blackvue is your reliable eye witness

Blackvue - Your reliable eyewitness

FAQs

Some frequently asked questions about our Blackvue cameras and accessories.
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My BlackVue camera is repeating "Check SD card"?
If your BlackVue camera is repeating ‘check SD card’ this prompt usually indicates there is an issue with the SD card in the camera. If you hear this ‘check SD card’ prompt coming from your camera, we firstly recommend attempting to format your SD card using the BlackVue Viewer program.

If formatting the SD card using the BlackVue Viewer does not resolve this issue, or the issue occurs again a short time after, this likely indicates that the SD card has reached the end of it’s life-span and will need to be replaced. SD cards are consumable parts and do have a finite number of read and write cycles that can be performed before this will need to be replaced. The average life-span of a BlackVue SD card is typically 2-3 years, however this does vary and can range from as little as 6 months to 5+ years in extreme cases.

How do I update the firmware for my BlackVue camera?

Note: Performing a firmware upgrade will remove all current recordings from the camera.Make sure you have copied any important recordings you may want to keep from the micro SD card first.

Firmware Upgrade Guide

Step-1

Access the BlackVue Downloads page here.

Step-2

Download the latest firmware for your camera model.

Step-3

Unzip the downloaded firmware file.

Step-4

Insert the BlackVue SD card into your computer, using the provided USB reader.
Step-5

Format the microSD card in the viewer. On Mac, after clicking the format button, chose MS-DOS(FAT) in the disk Utility.

Step-6

Copy the entire ‘BlackVue’ folder to the formatted SD Card.

Step-7

Insert the SD card in your BlackVue dashcam and turn the power on to apply the upgrade.

Step-8

The dashcam will reboot automatically after applying the upgrade. The upgrade is now completed.

How do I connect my Blackvue camera to my Cell Phone

Go to ‘Tutorials‘ on this website and scan down to ‘SEAMLESS PAIRING’ then simply follow the instructions.

My Blackvue camera keeps restarting (looping)
If your camera is ‘looping’ and says “Blackvue for your safe driving, staring normal recording” there is a problem somewhere triggering the restart.

There are a few reasons for this to happen.

The first one is that the cameras ‘micro SD’ card could need replacing, these are considered as a consumable item, and last 2-3 years.

If this doesn’t fix the problem, try loading the latest ‘Firmware’ to the camera. To do this go to < blackvue.com > find the ‘Firmware’ section and find you camera model, and down load the firmware on your SD card.

Still having problems? Check your power wiring there might be a problem in it.

If none of these steps produce results, the camera may have a internal hardware problem, and will have to be returned to the manufacturer for repair.

Are third party micro SD cards compatible with Blackvue cameras?
‘Blackvue micro SD’ cards are specially designed for Blackvue cameras. The use of ‘third party’ micro SD cards may adversely affect the Blackvue camera and will VOID your warranty.